Welcome to Hot & Spicy Restaurant.
By accessing our website, placing an order, or using our services, you agree to the following terms and conditions.
1. General Use
- These Terms apply to all customers of Hot & Spicy Restaurant.
- By using our services (online, phone, or in person), you agree to comply with these terms.
- We reserve the right to update or change these Terms at any time without prior notice.
2. Orders & Services
- Orders can be placed via website, phone, or in person.
- All orders are subject to availability and confirmation.
- We reserve the right to refuse or cancel any order if necessary.
3. Delivery
- We offer delivery services within selected areas.
- Delivery time is estimated and may vary due to traffic, weather, or other factors.
- Customers must provide accurate delivery information.
- We are not responsible for delays caused by incorrect details provided by the customer.
4. Reservations
- Table reservations are subject to availability.
- We recommend arriving on time.
- We reserve the right to cancel reservations in case of delays or no-shows.
5. Payments
We accept the following payment methods:
- Cash
- Credit/Debit Cards
- Mobile payments (bKash, Nagad, etc.)
All payments must be completed before or upon receiving the service.
6. Cancellation & Refunds
- Orders once confirmed may not always be canceled.
- Refunds may be provided in case of:
- Incorrect order
- Failed delivery due to our fault
- Refund decisions are made at our discretion.
7. Promotions & Offers
- Promotional offers are subject to specific terms and may change anytime.
- We reserve the right to withdraw offers without prior notice.
8. Website Use
- Content on our website is for general information only.
- You agree not to misuse the website or attempt unauthorized access.
- We use tools like Google Analytics to improve user experience.
9. Limitation of Liability
- We strive to provide accurate information and quality service, but we do not guarantee uninterrupted or error-free service.
- We are not liable for any indirect or incidental damages.
10. Privacy
Your use of our services is also governed by our Privacy Policy.
11. Governing Law
These Terms & Conditions are governed by the laws of Bangladesh.
12. Contact Us
Hot & Spicy Restaurant
Sure Cell Building, Ground Floor, House-2, Road-21, Gulshan-1, Dhaka-1212
Phone: +880 1329-978796
Email: info@hotspicyrestaurant.com
By using our services, you agree to these Terms & Conditions.
We are committed to serving you the best food and experience.